Terms of service

1. About these terms

This website and its services are provided by InOrderHR. By using this website or buying a service, you agree to these terms.

2. Free tools

The free tools are built on official MOM, CPF Board, IRAS and TAFEP guidance. Results are for reference only and may not fit every situation.

The tools are not legal, tax or professional advice. Check the latest official guidance before acting on the results.

3. Scope of paid services

The content, price and delivery time of each service are as confirmed in the quote before payment.

We provide HR administration, documents and payroll. Contract and document checks are an HR compliance check only.

We do not provide recruitment or candidate matching, or work pass applications on behalf of employers, and we do not represent clients in court or tribunal proceedings or prepare documents for them. If a company would like to add its own policy clauses, we suggest seeking legal advice or representation.

Our replies and deliverables are AI-assisted and reviewed by a qualified HR professional.

4. Your responsibilities

You must give accurate, complete and timely information. Errors or delays in your information may affect the results and delivery time.

As the employer, you remain responsible for paying salaries, paying CPF, filing with the authorities and complying with employment law. Please review the files we deliver before using them.

Before giving us employee data, you must inform your employees and obtain consent where the PDPA requires it.

5. Payment

Payment is due before work starts; monthly payroll is paid monthly in advance. Payments are made through a licensed payment provider’s online checkout, by PayNow or card; we never see or store your card details. A receipt is issued after payment.

6. No refunds

Payments are non-refundable for all services. Instead, we make these commitments so that what you receive is correct and usable:

HR template pack: errors are corrected free of charge, and for 12 months after purchase you receive updated versions free whenever MOM or CPF rules change.

Contract and handbook review: the review can be rescheduled free of charge before it starts. For 14 days after the report, questions are answered free and one revised version is re-checked free.

Monthly payroll: no lock-in. Stop with one month’s written notice by email; fees already paid are not refunded.

7. Corrections

If a file we deliver contains an error caused by us, we will correct it free of charge. Please tell us as soon as you notice, ideally before pay day or before filing.

8. Limit of liability

To the extent the law allows, our liability for any service is limited to the fees you paid for that service (for monthly payroll, the fee for the month in which the error occurred).

We are not liable for losses caused by inaccurate or incomplete information from you, by files not being reviewed, or by late payment of salaries, CPF or filings.

9. Use of our documents

Templates and reports are for use within your own business only. They may not be resold, shared or redistributed.

10. Handling employee data

We process the employee data you give us only to provide the service you bought.

You are responsible for informing your employees and obtaining consent where the PDPA requires it.

We use the types of service providers listed in our privacy policy; how data is protected is described there.

If an incident affects your employees’ data, we will tell you as soon as possible and help you assess and report it.

We delete or return the data within 30 days after the case closes or the service ends; you may ask for earlier deletion.

11. Confidentiality

Your company and employee information is kept confidential, as described in our privacy policy.

12. Governing law

These terms are governed by the laws of Singapore.